Maintenance

We believe that maintenance and professional support is the right way to ensure countinuous upgrades and optimization of software applications. It does not only include specific units and modules, but ensures that all IT infrastructure is cost-effective and works smoothly.

We provide:

Software support

Our maintenance team will help you with your problems in software applications, regardless of their complexity, ranging from small code adjustments to security audits and further extension of the application.

Maintenance services for software applications are categorized in 3 levels:

  • Monitoring user behavior and fixing standard code problems.

  • Server administration, IT environment support, proactive system monitoring, etc.

  • Fixing complicated problems in the source code, source code optimization, enhancement of new functionality, etc.

Application maintenance

Application maintenance services include:

Consultancy services

Choosing the right infrastructure and hosting options, eliminating problems with scalability etc.

Implementation of Application

Preparation of the installation environment, creation of monitoring processes, etc.

Continuous control of application/span>

Security Audit, server management, application backup, OS update, license control, resource performance control etc.

Management of incidents

Speed of reaction to incidents, system revival etc.

Support according to specific requirements

Migrating to a new host, optimizing IT systems etc.

Monitoring and Audit

Soft & Solution provides 24/7 monitoring of your applications, hardware and performance, to ensure your systems are up and running.

The support team is notified automatically if a problem is detected on your server or application, if the memory capacity or processor capacity is at its maximum, and so on.

Monitoring includes:

  • Application Monitoring

  • Server monitoring

  • Network and connectivity monitoring

  • User activity logs management

  • Backup and Recovery