Last Updated: January 2025

At Soft & Solution Group, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, process, and protect your personal data in compliance with the laws of the Republic of Albania on Personal Data Protection, the Right to Information, and the European Union General Data Protection Regulation (GDPR).

By using our website https://softsolution.al/ or our services, you accept the practices described in this policy.

1. Who We Are

Soft & Solution Group operates the website https://softsolution.al/, which offers various technological services and software solutions. For the purposes of data protection legislation, we act as the data controller for the information we collect.

2. What Data We Collect

We may collect the following types of personal data:

a) Identification Data:
• Name and surname
• Email address
• Phone number
• Postal address

b) Technical Data:
• IP address
• Browser type and version
• Data about visits to our website (pages visited, time spent, date and time of the visit, etc.)

c) Cookies:
We use “cookies” to collect information and improve our service. For more information, refer to the dedicated Cookies section below.

d) Other Data:
• Information you may voluntarily provide through contact forms or communications with us.

3. How We Use Your Data

Your personal data is processed for specific and lawful purposes, including:

• Providing Services: To fulfill your requests for services and information.

• Improving User Experience: To analyze and enhance our website and services.

• Communication: To send information about updates, services, and offers.

• Legal Compliance: To fulfill legal obligations and protect our legitimate interests.

 

4. Legal Basis for Processing

We process your data based on:

• Your Consent: For example, when you subscribe to our newsletters.

• Contractual Necessity: When the information is essential to provide requested services.

• Legal Compliance: To meet our legal obligations.

5. Sharing Your Data

Your personal data may be shared with:

• Authorized Third Parties;

• Legal Authorities: When necessary to comply with our legal obligations.

Any third party is required to implement appropriate measures to protect your data.

6. Your Rights

Under Albanian law and GDPR, you have various rights, including:

a)Right to Information: To obtain details about how your data is processed.

b)Right to Access: To request access to your personal data.

c)Right to Rectification: To correct inaccurate or incomplete data.

d)Right to Erasure: To request the deletion of your data, under certain conditions.

e)Right to Restriction of Processing: To limit how your data is processed, under certain circumstances.

f) Right to Data Portability: To request your data in a structured, machine-readable format.

g) Right to Object: To object to the processing of your data, particularly for direct marketing purposes.

h) Right to Lodge a Complaint: To file a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this privacy policy, including to meet legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose for which it is processed:

• For contractual obligations: Your data will be retained for the duration of the contract and up to 5 years after its termination, unless otherwise required by law.

• For marketing purposes: Your data will be retained until you withdraw your consent or unsubscribe.

• For legal compliance: Data required for compliance with laws will be retained as per legal retention periods.

Once the retention period expires, your data will either be securely deleted or anonymized.

8. Response Timeframe

We will review your request and respond within 30 days from the date of receipt, in accordance with the applicable legislation.

9. Limitations on Your Rights

In some cases, there may be limitations on the exercise of your rights, such as when processing is necessary to fulfill legal obligations or for other legitimate reasons.

10. Security of Your Data

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted communications (e.g., SSL for the website).
• Regular system updates and security audits.
• Access controls and employee training on data protection practices.

However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Cookies

Our website uses cookies to enhance your user experience and gather information about how our website is used. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for the website’s functionality.

• Performance Cookies: Used to collect data on how visitors interact with the website to improve its functionality.

• Marketing Cookies: Help us deliver personalized content and advertisements.

Managing Cookies:

You can manage or disable cookies through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We encourage you to review this page periodically for the latest information on our privacy practices. Changes will be effective immediately upon posting on this page.

13. Contact Us

If you have any questions about this privacy policy or how your personal data is handled, please contact us:

Email: [email protected]
Address: Tefta Tashko St., Pazari i ri 1017 Tirana, Albania.

We are committed to addressing your concerns and ensuring that your data is handled responsibly.